Payments, Refunds & Cancellations for Services

1.1 Customers must pay for all Fitness Products and other goods or services ordered through the Website at the time of purchase, using the credit card payment facility.

1.2 Unless otherwise specified, you must pay for all Fitness Products at the time of purchase using the payment facility or any other third-party payment gateway offered via the App (in-app purchase). In-app purchases are processed securely via our third-party payment gateway providers. Please refer to their terms for additional information.

1.3 After purchasing a program, you will be granted a limited period of access to that program on the App. This access commences on the program start date or your date of purchase (whichever is earlier), and ends at the end of the selected program's timeframe (e.g. 8-Week SCULPT).

1.4 In the event that you are diagnosed with a medical condition (including pregnancy) and can no longer participate in a program, you must submit evidence of that condition to us at info@thecobaltclub.com. We will then provide you with one of the following (at our election):

1. Paying by instalments: your program will be cancelled immediately, without a refund.
2. Paid upfront: your program will be cancelled immediately, with a refund for the remaining weeks from the date of notice.

We reserve the right to refuse any changes, refunds, or credits unless you have submitted evidence of your condition to us as soon as you become aware that you are unable to participate.

If your reason for cancelling is anything other than a medical condition, we will consider your request and may offer you a credit. However, we reserve the right to refuse any changes, refunds, or credits unless we consider the request reasonable, at our discretion.

1.5 No other refunds are available in respect of Fitness Products, including (but not limited to) accidental purchases, unused program periods, or any similar reason or event, unless a refund is required under the CCA (Australian Consumer Law / Consumer Contracts Act).

Payments and Refunds for Products

1. Merchandise: For pre-ordered items, we do not accept returns or exchanges unless the item is proven faulty. If you can provide proof (e.g. photos via email), we are more than happy to provide you with an exchange or store credit.

2.1 Equipment: We are happy to provide an exchange or store credit if you can prove, within 7 days of receiving your order, that the item is faulty. Please email info@thecobaltclub.com.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.

Your payment details will be stored securely, and you'll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

You can cancel or change your subscription at any time. Your order confirmation emails include links to your order, and you can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment, or a partial deposit, at checkout, store your payment method, then fulfil the order and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you can't cancel it, but you can request a full or partial refund.